FAQ
FAQ
1. What is Little Luppo?
Little Luppo is a playful and charming brand created especially for kids. We offer delightful products designed to spark imagination, creativity, and joy for your little ones.
2. Are your products safe for kids?
Absolutely! At Little Luppo, safety is our top priority. All our products are carefully tested and certified to ensure they are safe and suitable for children.
3. What ages are Little Luppo products suitable for?
Our products are ideal for children aged from newborn up to 5 years. Each product description includes specific age recommendations.
4. How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package's journey right to your doorstep.
5. Do you ship internationally?
Yes, Little Luppo ships worldwide! Shipping fees and delivery times vary depending on your location. You can view detailed shipping information at checkout.
6. What is your return policy?
We want you and your little ones to be completely happy. If you're not satisfied with your purchase, you can return items within 30 days for a full refund. Products must be unused and in their original packaging.
7. How can I contact customer support?
We’re here to help! Reach us via our Contact Us page, email us at contact@littleluppo.com, or chat directly through our online chat feature.
8. How do I care for Little Luppo products?
Each item comes with simple care instructions on the label or packaging. Most of our products are easy-care, machine washable, and kid-friendly!
If you have any other questions, please don’t hesitate to reach out—we’re always happy to help!
Sizing and Materials
How do I know which size to order for my baby?
Our sizing is based on age and average weight/height. Each product page includes a size chart. When in doubt, size up — babies grow quickly. Our clothing collection includes detailed sizing guides.
What materials are your clothing items made from?
We prioritize soft, breathable fabrics such as 100% cotton, organic cotton, and bamboo blends. Material details are listed on each product page.
Shipping and Delivery
How long does shipping take?
Standard shipping within the US typically takes 5-10 business days. International orders (including Europe) may take 10-20 business days depending on customs processing. You will receive a tracking number once your order ships.
Do you ship to Europe?
Yes, we ship internationally including to EU countries. European customers benefit from the 14-day right of withdrawal under EU consumer law.
Safety and Certifications
Are your products safety certified?
All products in our store meet international safety standards including ASTM F963 (US toy safety standard) and EN71 (European toy safety standard). We also prioritize non-toxic, BPA-free, and phthalate-free materials.
Are your products safe for newborns?
Products designated for newborns (0-3 months) meet the most stringent safety requirements. Always check the age recommendation on each product — these are based on developmental stage and safety testing.
Returns and Refunds
Can I return a product if it does not work for us?
Yes. We accept returns within 30 days of delivery for unworn, unused items in original packaging. For our European customers, you have a 14-day right of withdrawal. See our full return policy for details.
What if I received a defective or wrong item?
Contact us immediately through our contact page with a photo of the item. We will arrange free return shipping and send a replacement or issue a full refund at your choice.